Cancellation and Refund Policy

1. Overview

At Indieinnovator, we strive to provide exceptional domain registration and hosting services. If you are not satisfied with our services, you may be eligible for a refund under the conditions outlined below.

2. Refund Eligibility

a. Refundable Services:

• Shared Hosting Plans: Eligible for a refund if canceled within 30 days of purchase.
• Reseller Hosting Plans: Eligible for a refund if canceled within 30 days of purchase.

b. Non-Refundable Services:

• VPS Hosting (Linux, Windows, cPanel): Due to the nature of virtual private servers, these services are non-refundable.
• Managed Cloud Services (AWS, DigitalOcean, Vultr): Customized cloud solutions are non-refundable.
• Dedicated Servers (Linux, Windows): Dedicated server services are non-refundable.
• Domain Services: This includes domain registration, renewal, and transfer fees.
• SSL Certificates: Once issued, SSL certificates are non-refundable.
• Third-Party Services: Services such as Google Workspace, Microsoft Office 365, and other third-party offerings are non-refundable.

3. Refund Conditions

• Money-Back Guarantee: A 30-day money-back guarantee applies only to annual, biennial, or triennial plans of eligible services.
• Excluded Plans: Monthly and quarterly plans do not qualify for the 30-day money-back guarantee.
• Free Domain with Hosting: If a hosting plan includes a free domain and you request a refund, the standard domain registration fee will be deducted from the refund amount.

4. Cancellation Process

• Submission: To initiate a cancellation, log in to the client area and submit a cancellation request.
• Support Ticket: After submitting the cancellation request, open a support ticket with our billing team to process the refund.
• Timeframe: Cancellation and refund requests must be submitted within 30 days of the original purchase date.

5. Refund Processing

• Review: Our billing team will review your request to ensure compliance with our policies.
• Method: Refunds will be issued via UPI or bank transfer for customers in India, and via PayPal for international customers.
• Duration: The refund process typically takes 7–10 working days from the date of the cancellation request.

6. Non-Refundable Circumstances

• Policy Violations: No refund will be provided if there is a violation of our Acceptable Use Policy, Terms and Conditions, Privacy Policy, or this Cancellation and Refund Policy.
• Abusive Behavior: Abusive behavior towards our team through any communication channel will result in account suspension without refund.
• Service Misuse: Activities such as copyright infringement, phishing, trademark violations, spam, or bulk emailing will lead to service termination without refund.
• Post-Renewal Cancellations: Services canceled after renewal are not eligible for a refund.
• Code-Level Issues: Refunds will not be provided for issues arising from website or application code.

7. Contact Information

For any questions or assistance regarding cancellations and refunds, please contact our billing team through the client area or at [Contact Information].

Note: This policy is subject to change. Please review it periodically for updates.